Return & Refunds
We want you to shop with confidence. Read below to learn about our return and refund policies.
🔁 Return Policy
If you are not satisfied with your purchase, you can request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
- In the same condition that you received it (unworn, unused, and with tags)
- In the original packaging
- Returned with a valid receipt or proof of purchase
Please contact our support team before returning any product. Unauthorized returns may not be accepted.
💸 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days and automatically credited to your original payment method.
Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at:
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Intimate apparel (lingerie, swimwear, etc.) for hygiene reasons
- Customized products or made-to-order items
📦 Lost or Delayed Shipments
If your package has not arrived within 60 days of the shipping date, we will reship your order free of charge or offer a full refund.
❓ Need Help?
If you have any questions about returns, refunds, or exchanges, don’t hesitate to contact us:
📩 Email: trendy@treendyy.com